Sunbet Privacy Policy

01What Information We Collect

Creating an account and using Sunbet's services requires certain personal information. The types of data we collect are clearly set out below.

02How We Collect Your Data

Sunbet collects information in a number of ways. You have the right to know about each of these methods.

• Information Provided Directly: Information you provide directly when filling out the registration form, during KYC verification, or when contacting our support team.
• Automatically Collected: When you browse Sunbet, cookies, log files, and web beacons automatically collect certain information.
• From Third Parties: Necessary verification details may be received from identity verification agencies or payment providers.
• Social Login: If you log in using a social media account, limited public profile information may be accessed.

Only the minimum necessary data is collected in each case — nothing more.

03Purpose of Data Use

Sunbet uses your data only for specific purposes, each of which is clearly outlined below.

• Account Management: To manage login, payments, and your overall gaming experience.
• Identity Verification: To verify age and prevent fraud.
• Financial Transactions: To process deposits, withdrawals, and bonus payments.
• Customer Support: To handle your questions, complaints, and support requests.
• Security Assurance: To protect your account and detect suspicious activity.
• Service Improvement: Statistical analysis to improve your experience.
• Legal Obligation: To meet regulatory obligations related to AML and KYC.
• Promotional Communications: For sending you offers and updates only with your consent.

04Data Sharing & Disclosure

Sunbet takes your privacy seriously. However, there are limited circumstances in which sharing information with third parties becomes necessary.

• Payment Providers: Mobile Pay, Nagad, Rocket — transaction details are shared to process payments.
• Identity Verification Agency: As part of the KYC process, limited information may be shared with authorized bodies.
• Technology Partners: Cloud service providers that operate the platform — strictly under contractual obligation.
• Law Enforcement Agencies: Disclosure of information may be required under a court order or valid legal demand.
• Business Transfers: If Sunbet merges with another company, data may be transferred — however, the new owner will be bound by the same privacy policy.

Outside of the cases listed above, your information is never shared with third parties.

05Cookies & Tracking Technologies

Sunbet uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help the website recognize you.

• Essential Cookies: Essential for login sessions, cashier functionality, and security — cannot be disabled.
• Functional Cookies: To remember your language preference and game settings — disabling these may affect certain features.
• Analytics Cookies: To understand which pages users visit — you can opt out at any time.
• Marketing Cookies: To show you relevant ads — entirely optional and can be turned off at any time.

06Data Retention & Deletion Policy

Sunbet does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Data for active accounts is retained for as long as the account remains open.
• Upon account closure, general data is deleted within 6 months.
• Financial transaction records may be retained for up to 5 years as required by law.
• KYC documents must be retained for 5–7 years in accordance with regulatory requirements.
• Records related to fraud or disputes are deleted once the matter is resolved.

You may request deletion of your data; however, Sunbet may be unable to erase information that must be retained under legal obligations.

07Your Data Rights

Every user registered on Sunbet has the following rights over their own data.

08Protection of Minors

Sunbet is strictly for users aged 18 and above. We do not collect data from minors under any circumstances.

• Age verification is carried out at the time of registration.
• Proof of identity may be requested if there is any cause for suspicion.
• Any account found to belong to a minor will be immediately closed and all associated data will be deleted.
• If a parent or guardian suspects their child is using Sunbet, please notify us immediately.

09Privacy Policy Updates

Sunbet reserves the right to update this Privacy Policy at any time. When changes are made, the revised version will be published on the website and the "Last Updated" date will be changed accordingly.

• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of this policy are available upon request.

This Privacy Policy was last updated in January 2026.

10Contact Us

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team.

• Email: privacy@sunbet.plus
• General Support: support@sunbet.plus
• Live Chat: Click the chat icon directly on sunbet.plus
• Response Time: Usually within 7 business days; up to 30 days for complex matters.